Visit us at Europe's Leading

CALL & CONTACT CENTRE EXPO

27th and 28th November / ExCel London / Stand CC-P30
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We are Finalists

The greatest awards in the European
customer contact industry
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MST Holding

Global Contact Center Solutions
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Knowledge Center

Leading companies into the future
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International Services World Wide

Connecting people since 1992
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Multichannel and Multilingual Customer Service
Experts in multi-channel customer management in different languages. We cover all your needs for a Customer Service project.
Customer Service
Technical Support
OUTBOUND
Back Office
KNOWLEDGE CENTER
Experience Experience
Proximity Proximity
Commitment Commitment
Technology Technology
Flexibility Flexibility
Trust Trust
Quality Quality
The new normal requires new challenges


• New digital channels

• Telecommuting

• Online sales support

• Remote assistance

• Attention in Social media

• Care automation

• New customer experience
Dedicated to a wide variety of sectors
Automotive
MST Automotive specializes in multi-channel and multi-lingual customer services across telephone, live chat, email and social networks for business...
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Banking
As IBM Partners of all its solutions, we are leaders in innovation in Banking Customer Services. Our banking clients achieve the highest performanc...
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e-Commerce
MST has extensive experience in multi-channel (telephone, chat, email, social networking) and multilingual customer services. It integrates a highl...
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Healthcare
MST Healthcare is an expert partner in Customer Service and Sales solutions for the pharmaceutical and the healthcare industry, including hospitals...
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Home Appliances
MST has more than 27 years of experience in Technical Support, Omnicanal Customer Service and multiple languages. With the most innovative customer...
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Information Technology
With innovative Customer Service technologies and our customer-centric strategy, we increase results in First Contact Resolution and customer loyal...
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Insurance
MST is a specialized provider with tools and technological solutions (Chatbot, IA, RPA, NLP,...) that accelerate sales rates and customer satisfact...
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TELECOMUNICATIONS
MST turns multi-channel (telephone, chat, email, social networking) and multilingual customer service into a competitive advantage of the market...
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About us
"I have the honour to lead the great and diverse "International Business Unit" at MST Group since 2015. I'm responsible of the end to end client journey (Sales-to-delivery). Focus on strategies and activities of our Unit Business with a high level of management and control of the P&L and balance sheet of the Company."
Jessica Barceló - AI Orientation
"As director of the National Business Unit, I have the pleasure of managing the company's activity in a multitude of territorial sectors. With more than 15 years of experience in the company, each day is a new one to continue growing."
José Luis Domingo - Director NBU
"I have the honour of representing the Banking Unit in MST for more than 10 years. Major accounts trust our services because of the effectiveness, efficiency and trust we have in our clients."
Carolina Bullón - Directora BBU
“The greatest Manager is a person who believes that success is all about growing others because they think from a team perspective. That is what creates confidence and influence to make things work and where all the opportunities become endless. One of the main points to achieve your goals is to go straight to the essential and avoid distractions about insignificant details. This is where the business success of the International Unit resides.”
Mattia Villa - Director IBU