Customer Service

Multi-channel and multilingual customer service solutions that generate unique experiences between the company and its customers. We help you build customer loyalty and maintain a more profitable interaction with your customers. In short, our combination of people, services and technology allows us to offer you a program of the highest quality in customer service.

Our Solution

Experience

With 27 years as a multichannel and multilingual back office service provider. Our experience guarantees efficiency and reduction of errors by using the latest technology and a team specialized in these tasks.

Technology (Chatbots, VA)

MST has the latest technology in Chatbots, Virtual Assistant and RPA's. Achieving operational excellence for greater efficiency and therefore a reduction in costs.

Knowledge Center

it is our center of services of start-up, attention and education of new technologies and automated channels. Our goal is the implementation of automated solutions (RPA), adapting to the service of our customers we achieve cost savings and profits.

Structure

The MST group has more than 1000 positions, distributed in Barcelona, Madrid, Valencia, Zaragoza, Andorra, London and New York. Thanks to the human team, we can manage a large volume of Customer Care Services. We are prepared and qualified for everything.

Quality

We have our own tools to manage the quality of Back Office tasks, our "C3 Standard", the eAlicia tool and Speech Analytics solutions. Thus we can see in real time the quality of the service offered.

Multichannel

The MST system allows you to manage service through different channels: Email, Chat, Social Media, Web Form, Automated Channels such as Chatbot, IVR with natural language, SMS, Telephone.

What includes?

Customer service

Ordering

Attention to the user

Complaints

Logistics management

Information

Web Support

Registration of services

Switchboard

24 hour services

Reservations

Subscriber Support

Incident management

Advice on products and services

Cross-selling