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I'm José Luis Domingo,
Director of the National Unit
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Healthcare

Exceptional service means growth in sales

MST Healthcare is an expert partner in Customer Service and Sales solutions for the pharmaceutical and the healthcare industry, including hospitals, opticians and wellness centres. Over 27 years supporting the Healthcare sector in sales, orders, logistics and technical support areas. Our methodology combines the latest in Chatbot, RPA and Virtual Assistant technologies with personnel specialized in the Healthcare sector and in Quality Control, which results in operational excellence. We are focused on the points critical to realising a great Customer Experience.
Operational Excellence Operational Excellence
Flexibility Flexibility
Innovation Innovation
Costs savings Costs savings
Lídes en Customer experience Customer Experience

Our solution

Expert team
One of the strengths of MST is its expert teams specialized for service in each sector. Thanks to this, we achieve our sales goals and excellence in service, with eReps for sales in the Pharmacy channel, and expert managers in Order Handling, Logistics and Customer Services.
Specialization
MST Healthcare is the leading expert in Customer Service for the healthcare sector. We integrate specialist personnel with technology customized to the sector, which guarantees a high quality in all its services, the necessary flexibility for the change, reduces the global interaction overheads, and finally, the leadership in the Customer Satisfaction.
Digital transformation (Chatbots, VA, RPA)
MST has the latest technology in Chatbots, Virtual Assistant and RPA's. Achieving operational excellence for greater efficiency and thus costs reduction.
Knowledge Center
Our commissioning, support and education services centre for new technologies and automated channels. Our goal is to reduce our clients’ call volumes, adapting the service in order to benefit our clients and generate cost savings
Quality
We use our own proprietary tools to manage both the quality of the service given and its perception by our customers: our ‘C3 Standard’, the tool of eAlicia, and Speech Analytics Solutions. In this way we can see in real time the quality provided by the service.
Multi-channel
The MST system allows us to offer services across multiple channels: telephone, email, SMS, social media, web forms, as well as Automated channels such as Chatbots and Natural Language IVR.
What includes?
Order management
Incidents and complaints
Billing management
Back-office administration
Pharmacovigilance
Logistics services
Refunds and returns management
Medical Information
Appointments
Technical Assistance
Appointment reminders
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